Refund & cancellation

Last updated 28 September 2026. This page covers paid FolderNetwork workspaces on the service at https://sync.foldernetwork.com.

Merchant: Folder.Network / XP International.

7-day money-back

The first payment on a workspace has a 7-day money-back guarantee. That refund is the full amount of the first payment.

Cancel anytime

You can cancel at any time. Cancelling stops future billing. It does not cut short the period you have already paid for. Access continues through the end of that period. New uploads stay open until the next payment date already shown on Billing.

How to cancel

Sign in to the portal and open Billing. A workspace administrator uses Cancel subscription on that page. Name, email, password, and company are on Account, which links to Billing.

Cancel on Billing stops the next charge from this service. You do not leave the portal to cancel.

How to request a refund

Email privacy@foldernet.work.

During the seven days after the first successful payment, a workspace administrator can also use Request 7-day refund on Billing when that button is shown. That refunds the first payment in full.

Your files when you cancel

Files already on computers that sync with FolderNetwork stay on those computers. While the workspace is still open you can download your files from the portal: open Files and use Download, or Download folder for a folder as a zip.

Guests and storage

Guests — people who open a share link and do not have a seat — are free. Deleted files and older versions count toward the storage pool.

Contact

Refund requests: privacy@foldernet.work